Return policy

What should I do if an item does not meet expectations (spoiled, damaged, etc.)?

We stand behind every product we deliver. If an item arrives spoiled, damaged, or otherwise does not meet expectations, please follow these steps:

1. Notify us within 48 hours of receiving the product (pickup, delivery, or shipment).

2. Provide a photo of the affected product or a clear description of the issue.

3. Do not use the item.
Once a product has been used or partially consumed, it is no longer eligible for return or replacement.

4. Return the item to your drop site before the next delivery.

5. Clearly label the returned item with:

• Your name

• Your drop location

• The reason for return

Unlabeled items will not be eligible for replacement.

If your claim is approved:

We will provide a replacement of the item (subject to availability).
We do not offer credits or refunds.

Please note:

• Products must be handled and stored properly (for example, refrigeration or freezing where required).

• Claims reported after 48 hours are not eligible for replacement.

• Items that have been opened, used, or partially consumed cannot be returned.

• We may decline replacement requests for issues caused after pickup (such as improper storage).

We do not cover:

• Cosmetic imperfections that do not affect usability

• Substitutions requested by the customer

• Issues reported after the 48-hour window

• Opened, used, or partially consumed products