Member Ordering FAQs

What is the difference between Herd Share and FarmMatch orders?
Herd Share members are entitled to a portion of the herd’s raw milk, which is delivered weekly to designated pickup locations or shipped weekly directly to your home. If you're a Herd Share member, you can also join the Private Member Association and order other raw dairy products, such as cream, yogurt, and butter from the FarmMatch online store.

FarmMatch orders include farm-fresh products like produce, eggs, and pantry items. These products can be ordered via FarmMatch and are also delivered to the same pickup locations on Herd Share delivery days or shipped directly to your home. FarmMatch orders are available to all members, whether or not you participate in the Herd Share program.

Do I need to be a member to place an order?
Yes, all Golden Valley Farms products are privately available to members of our Private Member Association. A one-time $20 membership fee grants you lifetime access to our high-quality, sustainably produced products.

Where are orders delivered?
We offer delivery to a variety of local pickup sites, and you can choose the location most convenient for you during the registration process.

If you prefer shipping, we also offer direct-to-home shipping for most products for Virginia residents. Your order will be shipped via UPS, and shipping fees are based on current UPS rates.

When are orders delivered or shipped?
Herd Share and FarmMatch orders are delivered to pickup locations on designated delivery days each week. You will receive an email confirmation once your order is placed and another notification when it’s ready for pickup.

For home shipping, you’ll receive a notification when your order ships. Typically, orders arrive one to two days after shipment.

What if something is missing from my order?

We do our best to ensure that every order is packed and delivered correctly. We also take a delivery photo at each drop site each week to help verify what was left.

If you believe something is missing from your order, you must notify us within 48 hours of delivery. After that point, we are unable to guarantee replacements or issue credits, as it becomes too difficult to accurately track down the issue.

Please check your order promptly after pickup and email us at goldenvalleyfarmsllc @ gmail.com with any concerns. Timely communication helps us resolve issues quickly and fairly.

How do I place an order?
Herd Shares are set up during a registration process and milk is automatically sent each week.

FarmMatch orders are placed through the FarmMatch platform, where you can browse and add available items to your cart.

How is the invoice updated for delivery or shipping?
For delivery or shipping orders that include items sold by weight, your order invoice will be updated with the exact weights on the delivery day. This ensures that you are charged the correct amount based on the actual weight of the items.

What if I need to skip a week?
If you need to skip your Herd Share delivery, you can easily manage this through the Member Area on our website. Make sure to submit your skip request before the weekly cutoff time to ensure we can process it for the upcoming delivery.

For FarmMatch orders, you can modify or adjust your order directly through the FarmMatch platform. Any changes to FarmMatch orders should also be made before the weekly cutoff to avoid delays or issues with your order.

What should I do if an item does not meet expectations (spoiled, damaged, etc.)?

We stand behind every product we deliver. If an item arrives spoiled, damaged, or otherwise does not meet expectations, please follow these steps:

  • Notify us within 48 hours of receiving the product (pickup, delivery, or shipment).

  • Provide a photo of the affected product or a clear description of the issue.

If your claim is approved, we will provide a replacement of the item (subject to availability). We do not offer credits or refunds.

To receive a replacement, the product must be returned to your drop site before the next delivery.

  • The returned item must be clearly labeled with:

    • Your name

    • Your drop location

    • The reason for return

Returned items that are unlabeled will not be eligible for replacement.

Please note:

  • Products must be handled and stored properly (for example, refrigeration/freezing where required).

  • Claims reported after 48 hours will not be eligible for replacement.

  • We may decline replacement requests for issues caused after pickup (such as improper storage).

We do not cover:

  • Cosmetic imperfections that do not affect product usability

  • Substitutions requested by the customer

  • Issues reported after the 48-hour window